Shipping policy
Shipping Methods & Estimated Delivery
Orders may be shipped using USPS or another appropriate carrier depending on the destination, package size, weight, and available service.
Estimated carrier delivery times begin after the order has been processed and transferred to the carrier.
Delivery estimates provided by JTS Couture or the shipping carrier are estimates and are not guaranteed.
Weather conditions, holidays, transportation disruptions, high carrier volume, natural disasters, and other circumstances outside the control of JTS Couture may result in delivery delays.
Order Tracking
When tracking is available, customers will receive shipping confirmation and tracking information after their order has been prepared for shipment.
Please allow time for carrier tracking systems to update after a shipping label has been created.
A shipping confirmation or tracking number does not necessarily mean the package has already been physically scanned by the carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an error in your shipping address after placing an order, please contact orders@jtscouture.com as soon as possible.
We will make reasonable efforts to correct an address before shipment; however, address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.
JTS Couture is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Multiple Shipments
Some orders may be shipped in more than one package.
If an order is divided into multiple shipments, customers may receive more than one shipping confirmation or tracking number.
Customers will not be charged additional shipping solely because JTS Couture chooses to divide an order into multiple packages.
Delayed or Missing Packages
If tracking information has not updated for an extended period or a shipment appears to be delayed, please contact support@jtscouture.com so we can assist with reviewing the shipment.
If tracking shows an order as delivered but the package cannot be located, customers should first check the delivery area, household members, neighbors, mailrooms, front desks, secure package locations, and other areas where the carrier may have left the package.
If the package still cannot be located, please contact JTS Couture and we will assist with the appropriate next steps when possible.
Shipping Charges & Promotions
Shipping rates and promotional free-shipping offers displayed during checkout are based on the shipping terms applicable to that order at the time of purchase.
Promotional shipping offers may be changed, suspended, or discontinued in the future.
TIME-SENSITIVE ORDERS & SPECIAL EVENTS
If you are ordering merchandise for a vacation, festival, birthday, holiday, wedding, special event, or other time-sensitive occasion, we strongly recommend placing your order well in advance.
Processing times, carrier transit times, and estimated delivery dates are estimates unless JTS Couture expressly states that a specific delivery date is guaranteed. JTS Couture cannot guarantee that an order will arrive by a customer’s personal event, travel, or occasion date.
An order arriving after a customer’s intended event or personal deadline does not, by itself, make the merchandise eligible for a special refund outside our standard Return & Refund Policy.
Once an order has entered fulfillment, cancellation may no longer be possible. If an eligible order arrives after the customer’s intended event date, the merchandise may still be returned in accordance with the JTS Couture Return & Refund Policy.
Carrier delays, weather events, transportation disruptions, incorrect or incomplete delivery information supplied by the customer, and other circumstances outside JTS Couture’s reasonable control may affect delivery timing.
If JTS Couture is unable to ship an order within the shipping timeframe communicated at the time of purchase, we will handle the delay in accordance with applicable law, including providing cancellation and refund options when required.
Shipping Terms & Changes
JTS Couture reserves the right to modify its shipping rates, free-shipping thresholds, processing times, shipping methods, eligible destinations, carrier options, bulk-order requirements, shipping promotions, and related shipping terms from time to time.
Any changes will apply to orders placed after the updated terms take effect.
Orders already placed will remain subject to the shipping terms that were in effect at the time the order was purchased.
Shipping Questions
For order-specific shipping questions:
For general customer support: