Refund policy
Last Updated: August 11, 2026
We want you to be satisfied with your JTS Couture purchase. This policy applies to eligible merchandise purchased through jtscouture.com and the apparel brands and collections sold through JTS Couture.
30-Day Return Window
Eligible merchandise may be returned within 30 days of delivery.
To qualify for a return, merchandise must be in substantially the same condition in which it was received: unworn, unwashed, unused, and free from stains, odors, alterations, damage, or other signs of wear. Original tags and packaging should be included when applicable.
Items that do not meet these conditions may be declined for return or refund.
How to Request a Return
Customers may submit eligible return requests through their JTS Couture customer account.
[Request a Return / Sign In to Your Account]
Sign in using the email address associated with your order. Shopify will send a six-digit verification code to your email; a password is not required. After signing in, locate the applicable order and select Return items or Cancel or return, depending on the order status.
Select the item or items you want to return, choose a return reason, add any requested information, and submit your request.
Submitting a return request does not automatically mean the return has been approved. JTS Couture will review the request and provide further instructions when appropriate.
Please do not mail merchandise back until your return request has been approved and you have received return instructions.
For return-related questions, contact:
returns@jtscouture.com
Return Shipping
For standard returns, the customer is responsible for purchasing and paying for return shipping.
We recommend using a trackable shipping method and retaining your shipping receipt and tracking information until the return has been completed.
JTS Couture is not responsible for return packages that are lost or damaged in transit to us.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:
Please include your order number and photographs of the item and/or packaging when requested.
When JTS Couture confirms that an item was damaged, defective, or incorrectly fulfilled, we will work with you toward an appropriate replacement, exchange, or refund and will cover reasonable return or replacement shipping when applicable.
Exchanges
Exchanges for another available size or color may be requested when inventory is available.
If you would prefer an exchange, please contact:
Exchange availability is not guaranteed. If the requested replacement is unavailable, we may process the approved return for a refund instead.
Refunds
After an approved return is received, JTS Couture will inspect the merchandise.
If the return is approved after inspection, the applicable refund will be issued to the original payment method.
The amount of time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable, except when the return results from a JTS Couture fulfillment error, defective merchandise, or another situation in which we determine a shipping refund is appropriate.
JTS Couture does not charge a restocking fee for eligible returns.
Final Sale Items
Merchandise specifically identified as Final Sale is not eligible for return, refund, or exchange except where otherwise required.
Custom or personalized merchandise may also be designated Final Sale.
Merchandise is not considered Final Sale merely because it is discounted unless it is specifically identified as such at the time of purchase.
Order Cancellations
Customers may request cancellation of an order until the applicable item has shipped.
Cancellation requests can be submitted through the customer account while an item remains unfulfilled.
A cancellation request is not automatically approved. If an order has already entered fulfillment, shipped, or can no longer reasonably be stopped, the cancellation request may be declined and the customer may need to use the return process after delivery.
Time-Sensitive Orders & Special Events
Orders placed for vacations, festivals, holidays, birthdays, weddings, or other time-sensitive occasions remain subject to our standard Return & Refund Policy.
JTS Couture does not guarantee delivery by a customer’s personal event or occasion date unless a specific delivery guarantee is expressly stated at the time of purchase. An order arriving after a customer’s intended event date does not, by itself, create an additional right to a refund.
Eligible merchandise may still be returned within the applicable return window and subject to the conditions stated in this policy.
If JTS Couture is unable to ship an order within a promised shipping timeframe, any cancellation or refund rights required by applicable law will still apply.
Items Purchased as Gifts
Refunds are generally issued to the original payment method used for the purchase.
If you received an item as a gift and need assistance with a return or exchange, contact returns@jtscouture.com and provide the order information available to you.
Return Abuse or Fraud
JTS Couture reserves the right to decline returns, refunds, exchanges, or cancellation requests that appear fraudulent, abusive, excessive, or inconsistent with this policy.
Policy Changes
JTS Couture reserves the right to modify its return, refund, exchange, and cancellation policies from time to time.
Changes will apply to orders placed after the updated policy takes effect. Orders already placed will remain subject to the applicable terms in effect when the order was purchased.
Questions
For returns, exchanges, damaged items, or refund questions:
For order questions:
For general customer support: