Order Processing

Most orders are processed within 1–3 business days. Processing time is separate from carrier transit time and may be extended during holidays, promotions or periods of unusually high order volume.

You will receive a shipping confirmation when your order has been prepared for shipment and tracking information is available.

Shipping Methods & Estimated Delivery

Orders may be shipped using USPS or another appropriate carrier based on the destination, package size, weight and available service.

Estimated carrier delivery times begin after the order has been processed and transferred to the carrier. Delivery dates provided by JTS Couture or a shipping carrier are estimates and are not guaranteed unless a specific guarantee is expressly stated at the time of purchase.

Weather, holidays, transportation disruptions, high carrier volume, natural disasters and other circumstances outside the reasonable control of JTS Couture may result in delays.

Shipping Charges & Promotions

JTS Couture offers free standard shipping on qualifying continental U.S. orders of $70 or more, after discounts and before applicable taxes.

Orders shipped to Alaska or Hawaii may require a custom shipping quote. Expedited shipping may be available at carrier-calculated rates.

Shipping rates and promotional offers displayed during checkout are based on the terms applicable to the order at the time of purchase. Promotional shipping offers may be changed, suspended or discontinued for future orders.

Order Tracking

When tracking is available, customers will receive a shipping confirmation containing the tracking information. Please allow time for the carrier’s tracking system to update after a label is created.

A shipping confirmation or tracking number does not necessarily mean the package has already been physically scanned by the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error after placing an order, contact orders@jtscouture.com as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has been transferred to the carrier.

JTS Couture is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

Multiple Shipments

Some orders may ship in more than one package. Customers may receive multiple shipping confirmations or tracking numbers when an order is divided into separate shipments.

Customers will not be charged additional shipping solely because JTS Couture chooses to divide an order into multiple packages.

Delayed or Missing Packages

If tracking has not updated for an extended period or a shipment appears delayed, contact support@jtscouture.com so we can assist with reviewing the shipment.

If tracking shows an order as delivered but the package cannot be located, first check the delivery area, household members, neighbors, mailrooms, front desks and other secure locations where the carrier may have left the package.

If it still cannot be located, contact JTS Couture and we will assist with the appropriate next steps whenever possible.

Time-Sensitive Orders & Special Events

If you are ordering merchandise for a vacation, festival, birthday, holiday, wedding or another time-sensitive occasion, we strongly recommend ordering well in advance.

Processing times, carrier transit times and estimated delivery dates remain estimates unless JTS Couture expressly guarantees a specific delivery date.

If JTS Couture is unable to ship within a shipping timeframe communicated at purchase, the delay will be handled according to applicable law, including cancellation or refund options when required.